Privacy Policy


This version of our Privacy Policy takes effect on 1.2.2023. If you have any questions or comments about our legal notices or privacy, please contact us at

We may amend this Privacy Policy from time to time. We will post any changes to this Privacy Policy here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this Privacy Policy on a regular basis. By using (hereafter ‘the Website’) or any of our services and features that we provide on our Website, you agree to the terms of this Privacy Policy. Please remember that this Privacy Policy applies only to information collected by our Website. streamwise gmbh is a limited liability company of Switzerland (company number CHE-115.572.010 ), is the operator of the website and therefore responsible for the collection, processing and use of information about you and the compatibility of that data processing with Swiss law. That means that we observe the statutory provisions of the Federal Data Protection Act (Bundesgesetzes über den Datenschutz DSG), the Federal Data Protection Act (Verordnung zum Bundesgesetz über den Datenschutz VDSG), the Telecommunications Act (Fernmeldegesetzes FMG) and, if applicable, other data protection provisions, in particular the General Data Protection Regulation of the European Union (EU-GDPR). To know what personal information we collect from you and for what purpose we use it, please note the information below.

1. Scope and purpose of the collection, processing and use of information about you

a. when you visit

When you visit our website, our servers temporarily store every form of access in a log file. The following data will be collected without your intervention and stored by us until its automatic deletion no later than twelve months after your visit:

  • the IP address of the computer making the access request • the date and time of your visit • the name and URL of the retrieved file
  • the website from where the access request was made • the operating system of your computer and the browser you use
  • the country from which you accessed our website and the language settings in your browser
  • the name of your internet access provider. The collection and processing of this information is for the purpose of enabling the use of our website (establishment of connection), to ensure the long-term security and stability of the system, to optimize our website, and for internal statistical purposes. Furthermore, in case of attacks on the network infrastructure of the IP address will be evaluated to help us understand from where the attacks may have originated. When you visit our website, you have the option to use a contact form to contact us. We only use this data to answer your contact request as best as possible and in a personalised way. Processing your contact request is in our legitimate interest in accordance with Art. 6 para. 1 lit. f EU-GDPR. You can object to this data processing at any time – for contact details see section 11 se number, zip code, city, country)• 
  • When you register as a registered website user, and sign in using this user account, you will access website features that are not available to unregistered users. These features include saving your personal data. If you decide to become a registered user, we will collect identifiable information from you. This information will be not visible to any other users. The above data is necessary for data processing. We process this data exclusively to ensure you have access to download our latest software. This consent constitutes a legal basis for the processing of your information in accordance with Art. 6 para. 1 lit. a EU-GDPR. 

2. Disclosure of data to third parties

We will only disclose your personal information if you have expressly provided consent, if a legal obligation exists, or if it is necessary to enforce our rights, in particular to enforce claims arising from the relationship between you and streamwise. In addition, we will share your information with third parties if this is required to provide the services you request. If this is necessary for the purposes stated in the first sentence of this section, the disclosure may also be made abroad. Where the website contains links to third-party websites, after clicking on these links streamwise will no longer have any influence on the collection, processing, storage or use of personal data by third parties and assumes no responsibility for it.

3. Transfer of personal data abroad

streamwise gmbh is entitled to transfer your personal data to third parties (appointed service providers) abroad if this is necessary for the data processing described in this Privacy Policy. These providers are obliged to protect data to the same extent as we are. If the level of data protection in a country does not correspond to that of Switzerland or Europe, we will ensure that at all times the protection of your personal data corresponds to that in Switzerland or in the EU.

4. Data security

We use appropriate technical and organisational security measures to protect the information that we store about you against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved in line with developments in technology. You should always keep your payment information confidential and close the browser window when you have finished communicating with us, especially if you share the computer with others. We also take corporate privacy very seriously. Our employees and the service companies commissioned by us have been obliged by us to secrecy and to comply with data protection regulations.

5. Cookies

Cookies help in many ways to make your visit to our website easier, more enjoyable and more meaningful. Cookies are information files that your web browser automatically saves to your computer’s hard drive when you visit our website. Cookies neither damage the hard disk of your computer nor are personal data of the user transmitted to us by these cookies. For example, we use cookies to better tailor information, offers and advertising to your individual interests. Their use does not mean that we receive new personal information about you as an online visitor. Most internet browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or so that a note always appears when you receive a new cookie. Disabling cookies may mean that you cannot use all features of our website.

6. Tracking Tools

On our website we use various so-called tracking tools. These tracking tools will monitor your browsing behaviour on our website. This monitoring is undertaken for the purpose of continuous optimization and needs-based design of our website. In this context, pseudonymised usage profiles are created and small text files stored on your computer (“cookies”) are used.

7. Social Media Plug-Ins

The website uses social media plug-ins. If these plug-ins are activated, your browser will establish a direct connection with the servers of the respective social network as soon as you access our website. The content of the plug-in is transmitted by the social network directly to your browser and incorporated by your browser into the website. Further information can be found in the respective privacy statements.

8. Information about data transfers to the USA

For the sake of completeness, we would like to point out to users resident or domiciled in Switzerland that in the US there are surveillance measures by US authorities which generally allow the storage of all personal data of all persons whose data has been transferred from Switzerland to the USA. This is done on the basis of the pursued objective without any differentiation, limitation or exception and without an objective criterion that would limit the US authorities’ access to the data and its subsequent use to the kind of specific, strictly limited purposes that would justify the intervention or accessing the data. Furthermore, we would like to point out that in the USA there are no legal remedies available for the persons concerned from Switzerland which allow them to obtain access to the data concerning them and to obtain their rectification or deletion, nor is there effective judicial protection against general access rights of US authorities. We explicitly inform all website users about this legal and factual situation so that you can make an informed decision when consenting to the use of your data. For users residing in EU Member States, please note that, from the point of view of the European Union, the US does not have sufficient data protection levels, amongst other reasons due to the issues mentioned above in this section. To the extent that we have explained in this privacy policy that recipients of data (such as Google and Facebook) are located in the US, we will either be governed by contractual arrangements with these companies or by securing certification of these companies under the EU-US Privacy Shield to ensure that your data is protected at a reasonable level by our partners.

9. Right to Information, Correction, Deletion and Limitation of Processing; Right to data portability

You have the right to receive information about the personal data that we store about you free of charge upon request. In addition, you have the right to correct inaccurate data and the right to delete your personal data, as far as there is no statutory storage obligation or an authorization requirement that allows us to process the data. In addition, according to Articles 18 and 21 EU-GDPR, you have the right to demand a restriction of data processing and to oppose data processing. You also have the right to reclaim from us the data you have given us (right to data portability). On request, we can also pass the data on to a third party of your choice. You have the right to receive the data in a common file format. You can contact us for the above purposes via the e-mail address We may, at our sole discretion, require proof of identity to process your requests. You can also tell us what to do with your information after you die by giving us instructions.

10. Storage of data

We only store personal information for as long as it is necessary • to use the above tracking, and analysis services within the scope of our legitimate interest; • to carry out, to the extent specified above, services that you have requested or to which you have given your consent • to comply with our legal obligations. Contract data is kept longer by us, as this is required by statutory storage requirements. Retention requirements that oblige us to keep data arise from accounting and tax regulations. According to these regulations, business communication, contracts and accounting documents must be kept for up to 10 years or, for users resident in France, for up to 5 years. As far as we no longer need this data to carry out the services for you, the data will be blocked. This means that the data may then only be used for accounting purposes and for tax purposes.

11. Right to complain to a data protection supervisory authority

If you live in an EU country, you have the right to complain to a data protection supervisory authority at any time. If you have any questions or comments about our legal notices or privacy, please contact us at